Shipping

UPS Ground Shipping Map

***New Policy Effective 10-1-2018***

Due to rate changes by Fedex we will be discontinuing our relationship with Fedex. If specific shipping instructions are not on the purchase order or "Best Way" we will ship UPS Ground. Any other service requested will require the customer to schedule pick up once the package is ready.


All shipping discrepancies must be reported to PIONEER upon receipt. If your package is damaged upon receipt you must advise the carrier immediately. All packages are shipped FOB shipping point. If a package is shipped on PIONEER shipping account the package is insured for declared value. If the package is shipped Collect or Third Party all claims and credits must be handled by the customer with the carrier.

Unfortunately due to shipping company damaged and loss annually we have to implement the following shipping guidelines.

Shipping Un-Insured or No Declared Value

LTL Shipping

International Shipping

Insurance Waver Form

Any questions or concerns please contact Customer Service at 847-593-6000 or Customer Service.