Shipping

Fedex Ground Shipping Map
UPS Ground Shipping Map

If specific shipping instructions are not on the purchase order or "Best Way" we will ship Fedex Ground. Due to changes in UPS pick up times, loss and damage claims all "PPA" (Pre-Paid and Add to Invoice) will ship Fedex even if the purchase order list otherwise on ground shipments. Express shipments will ship as PO states. If 3rd party account is listed we will ship on that account if Fedex or UPS. Sorry no USPS or other shipping services. Our rates are better with Fedex and there is less reported damage and loss.

We are always happy to ship on your account using either service.


All shipping discrepancies must be reported to PIONEER upon receipt. If your package is damaged upon receipt you must advise the carrier immediately. All packages are shipped FOB shipping point. If a package is shipped on PIONEER shipping account the package is insured for declared value. If the package is shipped Collect or Third Party all claims and credits must be handled by the customer with the carrier.

Unfortunately due to shipping company damaged and loss annually we have to implement the following shipping guidelines.

Shipping Un-Insured or No Declared Value

LTL Shipping

International Shipping

Insurance Waver Form

Any questions or concerns please contact Customer Service at 847-593-6000 or Customer Service.